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Cut Crystal Event Stand
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(480) 967-4495

HOME ABOUT US EVENT GALLERY CONTACT US FAQs

Party Rentals
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  Podiums
Ceremonies
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Reception Décor
  Backdrops
  Centerpieces
  Ceiling Drapes
  Lighting
Related Contacts
  Flowers
  Invitations
  Bridal Accessories
  Preferred Professionals

 

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Frequently Asked Questions

1.
Do you deliver?
2.
Can I get an on-time delivery?
3.
Can I get equipment delivery or pick-up after-hours?
4.
Is set-up included?
5.
Is Takedown of Equipment included in Setup Charge?
6.
Is there a charge for late returns?
7.
Do you offer package deals?
8.
What are your business hours?
9.
Do I need an appointment?
10.
What are the payment and refund policies?
11.
What happens if something is broken, damaged or dirty upon return or pickup from event location?
12.
What are the Rental Policies and Procedures?

 

Do you deliver?
 

Yes, delivery is additional and based on the delivery zipcode.

Please call us at 480-967-4495 to get a price quote!

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Can I get an on-time delivery?
 

Yes, on-time deliveries or pick-ups are an additional $100.00.

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Can I get equipment delivery or pick-up after-hours?
 

Yes, after-hours deliveries and pick-ups start at $350.00. 

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Is set-up included?
 

Set-up is included with Tents, Risers, and Dancefloors for safety reasons.

All other items do not include set-up; however, set-up is available at an additional charge.

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Is Takedown of Equipment included in Setup Charge?
 

Takedown of equipment is not included in the setup, but is a separate charge.

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Is there a charge for late returns?
 

Yes, the charge for late equipment returns is 50% of the original rental charge per day.

Please make arrangements to return equipment by the day stated on the invoice or the late fee will be automatically billed to the card on file.

The rental period is the day prior to the event through the day after the event unless otherwise noted on your contract. (We are closed Sundays, so the rental period would go through Monday for Saturday events.)

 

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Do you offer package deals?
 

No, we can give a better price by offering items at an individual cost. That way you do not pay for any items you won't need for your event.

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What are your business hours?
 

We are open Monday - Friday: 9 AM - 5 PM, and Saturday: 9 AM - 4 PM.

Please call regarding special Holiday Hours.

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Do I need an appointment?
 

No, our show room is open during business hours. We always have people ready to help you decide on your decorations for your perfect event.

If you would like to set up an appointment, please feel free to use our contact form or call us at 480-967-4495.

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What are the payment and refund policies?
 

$150 payment is required to hold event date. 1/2 balance is due 60 days prior to your event. Final balance is due 2 weeks prior to event. Orders placed within 2 weeks of event are required to pay in full at time of order. Cancellations within 2 weeks of event are subject to full charge. All payments are non-refundable due to the special event nature of our business.

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What happens if something is broken, damaged or dirty upon return or pickup from event location?
 

All hard good rental items must be returned clean or a 50% charge will be assessed on each dirty item. Glassware, Flatware and China should be rinsed off with no food on them prior to return.

Linens should not be washed, but linens with wax or burnholes will be billed for full replacement charge.

Dance floors, wood chairs and other wood items should be protected from moisture and water damage or will be billed for full replacement charge.

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What are the Rental Policies and Procedures?
 

 

Y- Knot Party & Rentals

Rental Policies & Procedures

RENTAL RATES:

All rates are based on a one-day use of equipment. Weekend rentals may be picked up or delivered Friday and returned Monday before 4:00 to avoid late charges. Late returns will accrue a 50% late fee per day.

 PAYMENTS & FEES:

A credit card number and a valid driver’s license are required.

$150 non-refundable deposit is required. 1/2 of total balance is due 2 months prior to event date. Total balance is due 2 weeks prior to event date.

All deposits and payments are non-refundable.

REPLACEMENT OR REPAIR COSTS:

All rentals are Renter’s responsibility from delivery until pickup including those left at a facility. Renter is responsible for all shortages or damages accrued during Rental period.  Charges will be assessed on any lost or damaged equipment. Count and check all items with the driver/warehouseman upon receiving the equipment. If you or your agent are not available to receive the rental equipment the initial contract of the Y-KNOT PARTY CORP. driver will be considered a valid and accurate count. Additional charges will be assessed on linens with wax, burn holes, or heavy stains and will constitute a replacement cost to the Renter of the linen. Dance floors, tables and chairs, et cetera, made of wood can be damaged by water. Please make arrangements to secure items in a safe, water-free environment to avoid replacement charges.

 DELIVERY AND SETUP CHARGES:

Any deliveries before or after regular business hours, Sundays, holidays, and on-time deliveries require an additional charge. Set-up charges do not include break-down.  Rental items must be knocked down and stacked in a secure, covered area for pickup. Charges for deliveries made during regular business hours are based on first floor, to the door delivery. Additional 10% of rental prices will be charged for second floor deliveries and hand-trucking long distances.

 FLOWERS AND BALLOONS:

We reserve the right to choose substitutions of the same or better quality of flowers when necessary due to climactic and seasonal conditions. Heat, wind including air conditioning drafts, and sun should be avoided to prolong the life of the flowers and balloons.

 LINENS:

DO NOT WASH LINENS!  No credit  will be given for any unused linens.

 CLEANING CHARGES: 

Catering equipment, china, glassware and flatware must be returned rinsed, and free of food debris. Do not put silver items through the dishwasher.

50% OF RENTAL CHARGE WILL BE ASSESSED ON EACH ITEM RETURNED DIRTY

 OPTIONAL DAMAGE WAIVER:  Lessor agrees in consideration of Renter paying an additional charge of the percent specified of the gross rental charge, to modify the responsibility of the Renter regarding equipment damage while in the Renter’s possession or control except as noted herein.  Renter accepting Damage Waiver shall not be responsible for damage or destruction of equipment rented except:  (1) Damage due to Renter’s neglect, misuse or abuse of equipment, (2) Any loss or damage whatsoever to trucks, china, glassware or linen (especially wax or burn holes), (3) Any loss due to mysterious disappearance or theft.

 Client is responsible for all additional charges which will be charged to client’s credit card.

For additonal information please contact us at 480-967-4946 or email us at info@yknotparty.com

 

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Copyright 2017 - Y-Knot Rentals, LLC - All Rights Reserved
1127 W. Main Street, Mesa, AZ 85201